FAQs


HOW DO I CONTACT YOU?

For any queries please 'Contact Us' on the website or via email millesimebaby@gmail.com

 

HOW DO I CARE FOR HAND KNITS?

This is so important!

All our clothes have care instruction labels to ensure they stay like new. With proper care, they will last a lifetime!

Please see the 'About'  tab on our website's home page. Instructions on how to care and store your hand knits is listed there!

 

WHAT ARE THE POSTAGE & HANDLING OPTIONS?

DOMESTIC SHIPPING

Postage is sent via Express Post option via Australia Post. 

Delivery time is next business day delivery, if available within the Express Post next day delivery network.

- Cost: $12.00 (up to 500g - if higher than 500g, postage will be automatically be calculated upon checkout)

 

INTERNATIONAL SHIPPING

Postage is sent via courier delivery. It is tracked and requires a signature upon receipt.

Delivery time is 6 plus business days.

- Cost $20.00 Worldwide (up to 500g – if higher than 500g, postage will be automatically be calculated upon checkout)

Compensation is for up to $50 with this option.

 

HOW SOON ARE THE ITEMS SHIPPED?

Ready to ship items are shipped within 24-48 hours with public holidays and peak times taking up to 3 business days.

Please ensure your address and details are correct. Millésime Baby is not held responsible for any parcels that go missing by Australia Post (or International Postal services). All postage costs, international taxes and custom duties incurred are to be covered by the buyer.

 

PRE - ORDER BUYING

We give an estimated arrival time for the pre-order of goods. Please read this carefully before buying and also take into account the time delay, when selecting your size.

We can not however avoid any supplier or custom delays if they do occur. We will update you via email of any delays, should they occur. As soon as the items arrive, they will be shipped out to you with notification.

 

WHAT IS YOUR REFUNDS/  RETURNS POLICY?

All sales are final. No refunds or returns are accepted for simply changing your mind or if the items do not fit. Please select carefully.

If the item is faulty in any way, please contact us at millesimebaby@gmail.com within 7 days of receiving the item to resolve the issue. All return shippings costs are the responsibility of the buyer, unless it is a result of our error.

Colours appearance may have a slight variance due to monitors or lighting and this is not deemed to be faulty.

We have a no return or exchange policy on all sale items.

 

SAFTEY

Please take care with the use all clothing products and accessories around children. Do not leave the child unsupervised or sleeping with a product on or within reach. 

 

INTERESTED IN STOCKING OUR COLLECTIONS? 

Yes! We would love to hear from you. Please email millesimebaby.wholesale@gmail.com.au and we will let you know if you are suitable to stock our hand knit collections.

  

Happy shopping!

fIONA & team x